087 820 3000        info@gluedata.com    

Support Services

Support contracts are typically retainer-based agreements which provide little additional value to the customer other than what was agreed. This is where we are different.

Through long-term customer engagements, we develop deep knowledge of the systems, processes, people and challenges that our customers face.  This enables us to proactively offer comprehensive expert advice so we not only deliver practical services, but will also ensure that solutions are optimised according to industry standards and best practice.

GlueData's Support division offers various types of engagements and pricing models for outsourced management and support, including the core areas of Application and Subscription Support:

Application support can be provided in pre-defined buckets of hours with accumulation for specific SAP EIM Applications.

Subscription Support is provided where a Simple Data Management (SDM) agreement is already in place.

 

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BENEFITS OF SUPPORT SERVICES

South African & International organisations can be accommodated

Client-specific Service Level Agreements are available

Core hours between 9am - 4 pm (RSA & US Central) with further & after-hours support depending on levels of engagement

Access to GlueSupport ITSM platform for incident management

Proactive & comprehensive knowledge leadership

Areas of Support

  • SAP BRF+
  • SAP BI Platform
  • SAP Data Services
  • SAP Information Steward

Contact us at info@gluedata.co.za to find out more.

JOHANNESBURG

Ground Floor
The Gabba, The Campus
Corner Sloane and Main Street
Bryanston
Johannesburg

+27.87.820.3001 

CAPE TOWN

Ground Floor
Birkdale 2, River Park
Gloucester Road
Mowbray
Cape Town, 7700

+27.87.820.3000

DURBAN

1st Floor
Cabot House
4 St Mary’s Road
Kloof
Durban

+27.87.820.3002

If you are intersted in learning more about our service offerings or products please complete the form alongside and we will get back to you.

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CAREERS@ GLUEDATA

GlueData is always looking for exceptional individuals to join our team. If your passion is data and you have skill in SAP Data Migrations or Integrations, SAP Master Data, Business Objects, ETL and generics around Data Governance, we would like to hear from you!

Please send your CV to jobs@gluedata.com for consideration.