Support contracts are typically retainer-based agreements which provide little additional value to the customer other than what was agreed. This is where we are different.
Through long-term customer engagements, we develop deep knowledge of the systems, processes, people and challenges that our customers face. This enables us to proactively offer comprehensive expert advice so we not only deliver practical services, but will also ensure that solutions are optimised according to industry standards and best practice.
GlueData's Support division offers various types of engagements and pricing models for outsourced management and support, including the core areas of Application and Subscription Support:
Application support can be provided in pre-defined buckets of hours with accumulation for specific SAP EIM Applications.
Subscription Support is provided where a Simple Data Management (SDM) agreement is already in place.
BENEFITS OF SUPPORT SERVICES
Areas of Support
- SAP BRF+
- SAP BI Platform
- SAP Data Services
- SAP Information Steward
Contact us at firstname.lastname@example.org to find out more.
Block B, Peter Place Park
54 Peter Place
Lyme Park, Sandton
Birkdale 2, River Park
Cape Town, 7700
4 St Mary’s Road
If you are intersted in learning more about our service offerings or products please complete the form alongside and we will get back to you.
GlueData is always looking for exceptional individuals to join our team. If your passion is data and you have skill in either SAP, Master Data, Business Objects, ETL and generics around Data Governance, we would like to hear from you!